The central bank received a total of 427 complaints in June 2013 against different banks from their unhappy clients, of which the highest 69 came against the state-owned Sonali Bank.
The Bangladesh Bank in a release on Wednesday said the Customer Services Division of the central bank received these complaints through e-mail, fax, website, and by post and telephone.
Of the total complaints, the second highest 36 came against Bangladesh Krishi Bank from its irate clients. Among the private banks, BRAC Bank topped the list with 32 complaints.
According to the central bank, the highest 201 complaints were related to non-payment of import bills while 122 were related to general banking, 35 were on loans and advances, 15 about cards and the rest 54 related to other issues.
Among the complaints, the Bangladesh Bank has already resolved 303 while discussions were going on with the respective banks regarding the 124 others.
The Bangladesh Bank in March 2011 first set up a Help Desk to retain customers’ satisfaction and trust as well as reducing their sufferings in getting banking services. Later, the Help Desk was renamed as Customers’ Interests Protection Centre and then as Customer Services Division.
-With New Age input
