Country’s leading mobile phone operator Grameenphone has got 20 per cent new users among its 86,574 3G customers, showed a latest data of the company.
GP recently submitted the October-December 3G performance report to the Bangladesh Telecommunication Regulatory Commission which showed that more than 80 per cent of its 3G customers were previously 2G service subscribers of the company.
The report also showed that 88 per cent of GP’s total 3G users subscribed Tk 400-monthly package for 2GB data pack at 512 kbps speed.
In the period, the second popular package of GP was 50MB at 512 kbps speed. Seven per cent of the total users subscribed the package.
The GP data showed that in October the total number of customer complaints about 3G service was 754 or 4.97 per cent of the subscribers’ number of 15,183.
The number of complaints rose to 941 in November against the subscribers of 42,383 when the percentage came down to 2.22 per cent.
The number of complaints increased to 1,648 in December against 86,574 customers when the percentage of complaints came down to 1.90 per cent.
‘We have acquired fair amount of new 3G subscribers. As you can understand people who need internet service were already using 2G service. The number of new subscribers we acquired was only because of better internet in 3G,’ GP’s chief corporate affairs officer Mahmud Hossain told New Age on Wednesday.
He said the decreasing percentage of customers’ complaints showed that GP’s 3G performance was improving.
‘Through complaints we can know about how we can serve our
customers better and
we always work on that,’ he said.
A BTRC official, however, said the performance of the other telecom operators in terms of 3G subscribers acquisition and use of the service would not be better than the GP data.
In the 3G spectrum auction September last year Grameenphone took 10MHz with $210 million, Banglalink, Robi and Airtel took 5MHz each with $105 million an operator.
BTRC chairman Sunil Kanti Bose after the 3G
auction had told reporters that the operators could not be able to maintain the quality of service as they had bought low amount of spectrum.
‘The amount of spectrum operators bought will not be sufficient for them to ensure proper service quality for 3G services,’ Sunil had told reporter immediately after the auction.
-With New Age input
