Agitated clients confined officials of a Grameenphone customer care centre in Sylhet for two hours on Monday afternoon over an incident of SIM card hacking.
The agitators withdrew the siege after getting assurance from the Grameenphone authorities to resolve the matter within the next five working days.Shahdat Hossain Tinku, whose SIM card has been hacked, told reporters that an abusive text message had been sent to one of his friends Enam’s number from his own Grameenphone number though he actually did not send it.
This led to a serious altercation among them and Tinku reported the incident to the customer care centre, which failed to resolve the problem.
Meanwhile another message from Tinku’s number was sent to Enam’s which threatened to kill Enam.
Both Tinku and Enam went to customer care centre at Ambarkhana on Monday around 2:15pm to file a complaint.
The customer care officials expressed their incapability to resolve the problem which made Tinku and Enam enraged.
At one point, Tinku and Enam along with other clients pulled down the shutter of the customer care centre and started demonstration.
Informed, officials of Sylhet Metropolitan Police and Rapid Action Battalion-9 reached the spot and persuaded the protestors to stop their demonstration and free the customer care staff.
Grameenphone customer centre in-charge Rumman Ahmed admitted to New Age of the incident of demonstration and said the hackers had been threatening different persons using the hacked numbers for a week.
‘We already informed the higher authorities concerned over the issue and they are trying to resolve it as soon as possible,’ he said, adding that a general diary with the local police station had been recorded in this regard.
-With New Age input
