A computer glitch that caused some Hotmail users to temporarily lose all of their emails has been resolved, according to Microsoft.
A number of people posted complaints to the company’s online message board at the weekend, claiming their emails had disappeared. In some cases, e-mails were mistakenly sent to their deleted mail folders.
Microsoft spokeswoman Catherine Brooker said that all of the affected users have their e-mails back. On Saturday, she noted that the problem only applied to a limited number of people, although the company would not say how many e-mails were lost.
She added: “Microsoft is still investigating the root cause of what happened in this particular instance to prevent this from happening again.”
Hotmail is the world’s most-popular free web-based email service, with about 360 million users, according to web traffic measurement group comScore.
The online Hotmail message board has accumulated 489 pages of complaints about lost and deleted emails dating back to early November.
-With the input from www.orange.co.uk
